Ihr Standort

Last Updated: 09/29/2025

1. Introduction

FENU SERVICES – L.L.C – S.P.C is committed to protecting the privacy of all parties who use our platform: customers, service providers, and partners. By using our application, website, or any of our services, you agree to the terms of this policy.

2. Scope

This policy applies to:

- Customers (Users): individuals requesting services via FENU.

- Providers (Provider/Servicemen/Freelancer): individuals or companies offering services on the platform.

- The Operator (FENU Operator): the entity managing and operating the platform.

3. Data We Collect

3.1 From Customers

- Name, email address, phone number.

- Location (GPS/address) for service delivery.

- Payment data (we do not store card numbers).

- Order history and reviews.

3.2 From Providers

- Name, ID data (if KYC verification is required).

- Email, phone number, address.

- Bank account/wallet information for payouts.

- Activity data (orders completed, ratings, availability).

3.3 From All Users

- Device data (IP, device type, operating system).

- Login and usage logs.

- Support communications.

4. How We Use Data

- For customers: to execute orders, connect with providers, track status, issue invoices.

- For providers: identity verification, payout processing, customer communication.

- For the operator: platform improvement, security, analytics, and marketing (with consent).

5. Data Sharing

- With providers: only data necessary to fulfill the service (e.g., name, address, phone).

- With customers: only data necessary to contact the provider (e.g., first name, phone).

- With payment partners, communication providers (OTP SMS/Email), cloud providers.

- With authorities if required by law.

We will never sell your data to any third party.

6. Payment Gateways

- All payments are processed by certified third-party payment providers (such as Stripe, Checkout, Tabby, or other licensed providers).

- These providers are PCI DSS compliant.

- We do not store full card data (PAN, CVV) on our servers.

- The privacy policies of these payment providers also apply to transactions, and we encourage you to review them.

7. Data Retention (Retention Matrix)

- Customer account data: account duration + 12 months post-deletion.

- Provider data: duration of partnership + 7 years for transactions.

- Location: 6 months.

- Device/technical data: 12 months.

- Payment data: 7 years.

- Order history: 5 years.

- Support: 24 months.

- Marketing: until unsubscribe + 30 days.

- Security logs: 12 months.

- Backups: 90 days.

8. Your Rights

- Access your data.

- Request a copy of your data.

- Correct your data.

- Delete your data (“right to be forgotten”).

- Withdraw consent for marketing.

- Object to specific processing activities.

9. Security

- Encryption of data in transit and at rest.

- MFA and restricted access privileges.

- Regular security reviews and penetration testing.

- Incident Response Plan:

- Notify regulators within 72 hours of a breach.

- Notify affected users immediately without undue delay.

10. Changes

We may amend this policy from time to time. If the changes are material, we will notify you clearly within the app or via email.

11. Contact

For inquiries or rights requests:

Contact@fenuservices.com